Shipping Policy
1. Order Processing & Delivery Times
All orders are processed within 2-3 business days (Monday–Friday, excluding holidays). Delivery times vary by region and are calculated in calendar days (including weekends and holidays).
| Region | Processing Time (Business Days) | Estimated Delivery Time (Calendar Days) | Shipping Cost |
|---|---|---|---|
| America | 2-3 | 7-14 | FREE with Hearing aids Purchase |
| Canada | 2-3 | 7-14 | FREE with Hearing aids Purchase |
Note: Delays due to customs, weather, or carrier issues are beyond our control and may extend delivery times.
2. Shipping Methods
We partner with reliable carriers (e.g., FedEx, UPS, DHL) to ensure timely delivery. The carrier and service level are selected based on your location and order urgency. Tracking information will be provided via email once your order ships
3. International Orders & Customs
- Customers are responsible for customs duties, taxes, or import fees. These charges are not included in the order total.
- Provide accurate address details to avoid delays. Incorrect addresses may result in additional fees or order cancellation
4. Order Tracking
- Tracking numbers are emailed once your order ships.
- Contact support@sdlhearing.com if tracking information is unavailable after 3 business days.
5. Contact Us
Questions about shipping? Reach us at:
Email: support@sdlhearing.com
Response time: 1-2 business days.